If you are dissatisfied with our performance as an insurance intermediary, you have the opportunity to lodge a complaint. You have this right as a policyholder, as an insured person or as a beneficiary, both as a natural person and as a legal entity.
Complaints can be made as follows:
- by post to APRIL Deutschland AG, Richard-Reitzner-Allee 1, 85540 Haar, Germany
- by telephone: +49 (0)89/43607-0
- by email: Beschwerde@april.de
Please let us know the reason for your complaint so that we can investigate it. Upon receipt of your complaint, we will immediately send you an acknowledgement of receipt with information on the time we will need to process it. If an immediate response is not possible, you will be informed of the reasons for the delay and when the review is expected to be completed. Translated with www.DeepL.com/Translator (free version)