Your service centre by APRIL Deutschland

APRIL has almost three decades of experience as a professional and reliable partner for service centres processes in Germany and abroad. We process the whole range of customer requests, starting from standard requests up to solution finding of complex life claims.

Contact us now for more
information about our service centres processes and offers!

Professional customer service by APRIL's service centres

We are your provider for service centres in Germany and abroad! APRIL has been a leading expert in insurance matters for almost three decades now. You can rely on us. Entrust APRIL as a competent partner with the dialogue with your customers. We will process any customer wishes and requests with extensive know-how. We will process even the most complex customer requests proficiently, safely and fast. Service-oriented and extremely professional processing is our speciality.

In addition, we constantly work on improving our service through process orientation and regular reporting.

Our services contain for example: 

• Management of and services for new and existing customers
• Application processing
• Risk assessment
• Cancellation prevention
• Customer relationship management
• Address qualification
• Offer creation and processing
• Claims and services processing
• Cross-sell and upsell campaigns
• Cancellation processing
• Dunning and cancellation procedures
• Collections and disbursements
• Process orientation and constant process optimisation
• Regular reporting and Management Information Systems (MIS)

Your advantages if you cooperate with APRIL's Service centres: 

APRIL has been an expert in insurance matters for almost three decades now. We operate a white-label service centre in Haar near Munich for notable market players - with the highest level of expertise. You can benefit from this experience. Only trust the best people to engage in a dialogue with your customers!

Some of your advantages with APRIL as a provider:

• Long-time experience with insurance products for banks and with service processes
• Experience in execution of inbound and mailing campaigns
• Cost advantages due to scaling effects
• Optimal sales and campaign management with internal or external telephone service providers
• Seamless integration of campaigns into existing sales and communication channels
• Quick implementation and customer-oriented solutions thanks to flexible IT-structures
• Creation of telephone scripts and trainings
• Fully developed complaint and quality management