Customer Account Management
for insurance companies

Customer Account Management

Customer account management is crucial for the earning power of a product. APRIL offers you decades of experience and above-average profitability in account management.

Increasing profitability by managing existing customer accounts

Outsourcing customer account management reduces the costs for your company - whilst increasing efficiency and improving quality. Customer account management and customer processes are crucial for the earning power of a product. Decades of experience in managing customer accounts of various insurance partners enable us to quickly implement your requirements with a high degree of flexibility. We achieve above-average profitability whilst you minimise your administrative costs.

Customer account management for insurance companies: Our services for you

APRIL will take over customer account management on your behalf. Proficiently and reliably. We not only manage your customer accounts but support customer loyalty through regular dialogue and marketing contact. Our highly qualified service centre assumes responsibility for handling sensitive benefits processing. Customer focus and service quality are most important, for example through communicating with the end-customer in his/her own language. Our staff is continuously trained and independent external performance tests guarantee first-class service for your customers. For your end customers, we will act as your service centre and ensure smooth processing of the back-office value added chain, from application acceptance and processing over policing to benefits processing.

Our inventory management system is state-of-the-art and quite lean. That means: minimal administrative efforts in customer account management. So we can manage and organise your business in force and processes safely and at the best possible conditions.

We will assume all the processes for your portfolio, from correspondence with the end-customer to communication with the financial authorities. In addition, we are a recognised debt collection agency and can handle all administrative processes regarding premium statements and claims payments as well as all payment processes regarding collection and disbursements. Together with you, we will customise individualised reporting as well as accounting with your partners. Full-service spectrum for your efficiency.

We will also relieve you off actuarial tasks, such as tariffing (creating calculation bases and their respective documentation incl. creation of the required message to BAFin in accordance with §13d VAG), profit testing (assessment of profitability of business fields and/or individual products with traditional but also stochastic processes), underwriting (development of processes for risk assessment and treatment of increased risks), accounting (determination of actuarial items for annual and quarter financial statements and internal accounting as well as review of the solvability requirements) and post calculation (review of the congruence between actual and calculated damage progression).

APRIL’s experience for your Customer Account Management

APRIL is the customer account management partner for a number of notable market players. Regular external audits by our business partners prove our excellent quality. Our customers’ trust is the highest distinction.

APRIL Deutschland also has specific expertise regarding the legal situation in Germany at its disposal. Our advanced technology makes it possible for us to optimally manage your products and portfolios. Contract management is supported by qualified service and quick adaptability to the market. We are your reliable expert.



APRIL Deutschland AG is your expert for innovation and flexibility in the insurance market. We will support you in the following areas:

Consulting for financial services providers
Business process outsourcing
Portfolio of insurance products

Contact APRIL

We look forward to hearing from you.

Contact APRIL